Resolved EcoStruxure IT Advisor issue
Our automated monitoring system have detected a possible issue with EcoStruxure IT Advisor. Our engineers are currently investigating and we will update the status page shortly.
Resolved Degraded performance by identity and access provider
Our 3 party identity and access provider has created an incident because they have degraded performance you can follow the incident here https://status.auth0.com/incidents/9yydljbrq263 as of writing, this has been reported by Auth0: May 4, 1:09 UTC Investigating - Our engineering teams are continuing to investigate the issue and are narrowing down on the cause. May 4, 0:48 UTC Investigating - We have received various alerts and are seeing a high load in our US-1 environment. Most users are unable to log in. Our Engineering teams are currently investigating, and we aim to provide you with an update every 15 minutes.
Resolved Data Center Partial Outage
Our automated monitoring system have detected a possible service issue. Our engineers are currently investigating and we will update the status page shortly.
Resolved UPS score and UPS load assessment unavailable
The issue has been identified and a fix is being implemented.
Resolved Push Notifications are failing for EcoStruxureIT App on Android phones
We are currently investigating this issue.
Resolved EcoStruxure IT web application unavailable
We have identified an issue with an external service provider. Users might be unable to authenticate.
Resolved EcoStruxure Asset Advisor Ticket processing delays
We are experiencing issues that affect ticket generation. Tickets and phone calls will not be generated. You can still monitor alarms using the mobile app and the web application.
Resolved Alarm Processing Delays
We have identified an issue with our data processing infrastructure affecting a limited group of customers and are working on a fix. The issue is causing alarms to be delayed. No data has been lost.
Resolved Smart connect claim(registration) requests are not working and messages/alerts delivery is affected at the moment
We are investigating the issue currently.
Resolved Smart-Connect: Delayed alarms and messages
The alarms and messages are delayed for smart-connect devices due to maintenance. We will update as soon as the maintenance is over.
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