Outage in Episerver

Digital Experience Cloud Service Incident - North Europe

Resolved Minor

October 26, 2022 - Started over 3 years ago - Lasted about 23 hours
Official incident page

Incident Report

We are currently investigating an issue with Azure App Service that affects a subset of clients utilizing Digital Experience Cloud Service within North Europe region. We will post additional updates once we obtain more information. Thank you for your patience.

Components affected

Episerver EMEA Region

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 10/27/2022 08:29PM

We are continuing to monitor the fix that was implemented earlier. Currently the service is healthy and stable.

MONITORING over 3 years ago - at 10/27/2022 02:25PM

We are continuing to monitor for any further issues related to the implemented fix.

MONITORING over 3 years ago - at 10/27/2022 09:34AM

The fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 10/27/2022 06:11AM

Implementation of a fix continues for the issue identified earlier. Additional updates will be provided as they become available.

IDENTIFIED over 3 years ago - at 10/27/2022 04:51AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 10/27/2022 04:08AM

We are continuing to work with our partner to investigate this issue. A subset of clients may experience interruption while performing service management operations and deployment.
We apologize for the inconvenience and will share an update once we have more information.

INVESTIGATING over 3 years ago - at 10/27/2022 02:55AM

We are currently investigating an issue with Azure App Service that affects a subset of clients utilizing Digital Experience Cloud Service within North Europe region.

We will post additional updates once we obtain more information.

Thank you for your patience.

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