Incident in Eventive
4 months ago

Premium Livestream issues

Resolved Minor
We are currently investigating an elevated rate of Premium Livestream failures. Failures may manifest as only a black screen visible (instead of expected content) in preview and/or playback mode. As a temporary remediation while we continue our investigation, we recommend utilizing Basic Livestreams, which do not appear impacted by this issue.
Updates ( sorted recent to last )
RESOLVED at 02/12/2022 12:19PM

We have resolved the issue impacting Premium Livestream playback. All functionality has been restored. We sincerely apologize for the service disruption, and we will conduct an extensive review to ensure such an issue does not occur again.

IDENTIFIED at 02/12/2022 11:59AM

The issue has been identified and a fix is being implemented. We will provide an update within 1 hour.

INVESTIGATING at 02/11/2022 11:22PM

In collaboration with our primary premium livestreaming partner Microsoft Azure, we continue to investigate the issue impacting Premium Livestreams. At this time, Basic Livestreams are recommended to ensure this error scenario is avoided.

INVESTIGATING at 02/11/2022 09:21PM

We are currently investigating an elevated rate of Premium Livestream failures. Failures may manifest as only a black screen visible (instead of expected content) in preview and/or playback mode. As a temporary remediation while we continue our investigation, we recommend utilizing Basic Livestreams, which do not appear impacted by this issue.

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