Outage in Exclaimer

We are investigating a possible service alert

Resolved Major
September 16, 2023 - Started 8 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are investigating a possible service alert. Issue: The Exclaimer Cloud UI in US is presently being affected by an Azure SQL incident in East US (2LZ0-3DG). Symptoms: Customers will be unable to launch into the UI to manage their email signatures. Next Update In: 60 minutes or sooner
Components affected
Exclaimer Cloud UI
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/16/2023 09:59PM

Engineers have confirmed that the previous service alert has been resolved. Whilst Microsoft engineers work on mitigations for the remaining affected hosts Exclaimer engineers have confirmed that stability has remained since the previous update.

We are continuing to monitor the situation regarding the Azure SQL outage, but the service is now back to full health and is working as normal.

Thank you for your patience.

MONITORING 8 months ago - at 09/16/2023 06:48PM

Exclaimer engineers have confirmed that the affected resources have been fixed, and the service is returning to normal status.
Engineers continue to monitor the alert to ensure service.

Next Update In: As events warrant.

INVESTIGATING 8 months ago - at 09/16/2023 05:47PM

We are investigating a possible service alert.

Exclaimer engineers have taken steps to ensure the continued availability of mailflow. Microsoft are still working to mitigate the issue and we are ensuring all other services remain functional

Issue: The Exclaimer Cloud UI in US is presently being affected by an Azure SQL incident in East US (2LZ0-3DG).

Symptoms: Customers will be unable to launch into the UI to manage their email signatures.

Next Update In: 60 minutes or sooner

INVESTIGATING 8 months ago - at 09/16/2023 04:38PM

We are investigating a possible service alert.

Exclaimer engineers have taken steps to ensure the continued availability of mailflow. Microsoft are working to mitigate the issue and we are ensuring all other services remain functional

Issue: The Exclaimer Cloud UI in US is presently being affected by an Azure SQL incident in East US (2LZ0-3DG).

Symptoms: Customers will be unable to launch into the UI to manage their email signatures.

Next Update In: 60 minutes or sooner

INVESTIGATING 8 months ago - at 09/16/2023 03:40PM

We are investigating a possible service alert.

Issue: The Exclaimer Cloud UI in US is presently being affected by an Azure SQL incident in East US (2LZ0-3DG). Exclaimer engineers have taken steps to ensure the continued availability of mailflow. Microsoft are working to mitigate the issue and we are ensuring all other services remain functional

Symptoms: Customers will be unable to launch into the UI to manage their email signatures.

Next Update In: 60 minutes or sooner.

INVESTIGATING 8 months ago - at 09/16/2023 02:38PM

We are investigating a possible service alert.

Issue: The Exclaimer Cloud UI in US is presently being affected by an Azure SQL incident in East US (2LZ0-3DG). Exclaimer engineers have taken steps to ensure the continued availability of mailflow. Microsoft are working to mitigate the issue and we are ensuring all other services remain funcitional

Symptoms: Customers will be unable to launch into the UI to manage their email signatures.

Next Update In: 60 minutes or sooner.

INVESTIGATING 8 months ago - at 09/16/2023 01:02PM

We are investigating a possible service alert.

Issue: The Exclaimer Cloud UI in US is presently being affected by an Azure SQL incident in East US (2LZ0-3DG). Exclaimer engineers have taken steps to ensure the continued availability of mailflow.

Symptoms: Customers will be unable to launch into the UI to manage their email signatures.

Next Update In: 60 minutes or sooner.

INVESTIGATING 8 months ago - at 09/16/2023 11:58AM

We are investigating a possible service alert.

Issue: The Exclaimer Cloud UI in US is presently being affected by an Azure SQL incident in East US (2LZ0-3DG).

Symptoms: Customers will be unable to launch into the UI to manage their email signatures.

Next Update In: 60 minutes or sooner

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