Number of Incidents
1 outages
Since last incident
19 days
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Major · 19 days ago · lasted about 2 hours
Reject reports button may has been disappeared for some validators
While verifying reports, some validators may not find the reject button on the web application. As a workaround, please use the mobile application to reject reports. Our technical team is working on resolving this issue. ETA of resolution : 45 minutes. Thank you for your patience.
Minor · started about 2 months ago
Incident on Expensya's SFTP - Some files may not be deposited on the SFTP
Dear Client, We hope this message finds you well. We are contacting you in regard to a recent technical incident that impacted our system. More specifically, we identified a congestion of our Expensya SFTP system, which reached its maximum capacity and may have affected your operations by preventing the deposit of certain files. Our technical team immediately addressed the incident and conducted a thorough cleaning in order to free up space on our server. We want to assure you that this situation has now been resolved, and we have implemented additional precautions to prevent similar incidents in the future. However, we have identified some files that were not deposited on the SFTP in a timely manner. We want to inform you that we are currently addressing this matter and catching up on all undeposited files. We apologize for the inconvenience caused. If there are any questions, or you need further clarification, do not hesitate to contact us. Thank you for your understanding ...
Major · started about 2 months ago
VAT excluded amounts displayed in Expensya Excel export seem to be incorrect
While exporting your reports with Expensya Excel export (standard), on the second sheet of the excel file "Accounting Export", the cell "Excl. Taxes (EUR)" is diplaying the amount including the VAT which seems to be wrong. Our technical team is investigating the issue. Please use the first sheet of the Excel to have the right value. Update ETA: 15 mins
Minor · started 2 months ago
Global Performance Degradation
Our internal monitoring has detected a performance degradation across Expensya's production environment. Investigation is ongoing. ETA for next update: 15 min Apologies for any inconvenience.
Minor · started 3 months ago
Global Performance Degradation
Our internal monitoring has detected a performance degradation across Expensya's production environment. Investigation is ongoing. ETA for next update: 15 min Apologies for any inconvenience.
Minor · started 3 months ago
Our internal monitoring has detected a performance degradation 30 minutes ago across Expensya's production environment. We identified the issue and resolved it. Thank you for your understanding
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