Outage in Fastly

Reduced Support Chat Functionality

Resolved Minor

November 18, 2022 - Started over 1 year ago - Lasted 3 days

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Outage Details

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (https://support.fastly.com) and phone systems are unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.

Components affected

Fastly Support Ticketing System Fastly Support Chat System

Latest Updates ( sorted recent to last )

INVESTIGATING over 1 year ago - at 11/18/2022 04:13PM

IDENTIFIED over 1 year ago - at 11/18/2022 04:50PM

This issue has been identified and a fix is being implemented.

MONITORING over 1 year ago - at 11/18/2022 06:55PM

A fix has been implemented and we are monitoring the results.

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