Outage in FastSpring

SEPA Payment Processing Disabled

Resolved Major
September 02, 2022 - Started almost 3 years ago - Lasted 6 months
Official incident page

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Outage Details

SEPA payment processing has been removed as a payment option for new orders because of an issue with our processing partner. We will re-enable SEPA as a payment method when available. Subscription rebills are not affected. We project the problem will be resolved Monday. We will update as needed on this page.
Components affected
FastSpring System
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/21/2023 03:16PM

We expect to release an improved SEPA solution later in 2023.

IDENTIFIED over 2 years ago - at 11/11/2022 04:18PM

We are continuing to work on a fix for this situation.

IDENTIFIED almost 3 years ago - at 09/28/2022 03:32PM

We are continuing to work on a resolution for this issue. We are waiting on our banking partner to give the go-ahead to re-enable the payment method. We expect SEPA to still be unavailable for at least a week longer or perhaps more. We will keep you updated here.

IDENTIFIED almost 3 years ago - at 09/08/2022 06:56PM

We expect the outage might extend until approximately the end of next week (Sept-16). Any orders not currently fully settled should complete when the payment method is back online. We continue to post updates here.

IDENTIFIED almost 3 years ago - at 09/02/2022 04:56PM

SEPA payment processing has been removed as a payment option for new orders because of an issue with our processing partner. We will re-enable SEPA as a payment method when available. Subscription rebills are not affected. We project the problem will be resolved Monday. We will update as needed on this page.

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