Outage in Fidel

Unable to create virtual cards through the Dashboard

Resolved Minor
October 09, 2023 - Started 7 months ago - Lasted 4 months
Official incident page

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Outage Details

It is currently not possible to create virtual cards via the Dashboard. We're investigating the issue and will report back as soon as it has been identified.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/29/2024 03:09PM

Due to an internal Stripe assessment (KYC) of Fidel’s use case of the virtual card, we unfortunately have to discontinue this feature effective immediately. Should you wish to continue using Stripe’s virtual card functionality to obtain MIDs for merchant locations, we recommend establishing a direct relationship where you will fund those cards yourselves and have complete ownership of the process.

INVESTIGATING 7 months ago - at 10/09/2023 08:53AM

It is currently not possible to create virtual cards via the Dashboard. We're investigating the issue and will report back as soon as it has been identified.

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