Fidel

Fidel Status

Official source
Everything seems OK
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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 3 minutes ago

Last known issue: about 1 month ago

Latest Incidents

Last 30 days

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Resolved Mastercard Authorisation Transactions Issue

We are currently investigating an issue with Mastercard authorisation transactions. Clearing transactions are not affected and are being processed successfully. We are working with Mastercard in order to fix the issue.

about 1 month ago Official incident report

Resolved Elevated Error Rate on Linking Visa Cards

We are currently experiencing an elevated error rate on create card requests for Visa cards. This is caused by an issue on the Visa network and Visa APIs. Visa has identified the issue and is working on resolving it.

about 2 months ago Official incident report

Resolved Issue with card linking on some accounts

We identified an issue that caused card linking errors on some accounts in the last 4 hours. A fix is being deployed and the issue should be resolved in the next 15 minutes.

Resolved Mastercard Authorisation Transactions Issue

We are currently investigating an issue with Mastercard authorisation transactions. Clearing transactions are not affected and are being processed successfully. We are working closely with Mastercard in order to fix the issue. More updates soon.

Resolved Mastercard Clearing Transaction Delay

We are currently experiencing a delay on Mastercard daily clearing transaction processing. We are waiting to receive from Mastercard clearing transactions from 13, 14, 16 and 17 of February. We are working closely with Mastercard to resume the 48h clearing cycle in the next few days.

about 1 year ago Official incident report

Resolved Mastercard Clearing Transaction Delay

We are currently experiencing a delay on Mastercard daily clearing transaction processing. Last received Mastercard transaction is dated 23rd of November. We are working closely with Mastercard to resume the 48h clearing cycle in the next few days.

over 1 year ago Official incident report

Resolved Visa Transaction Processing Delay

We are currently experiencing a delay on Visa daily clearing transaction processing. Last received Visa transaction is dated 15th of November. Visa is aware of the delay and is working to resume the 48h clearing cycle in the next few days.

over 1 year ago Official incident report

Resolved Visa authorisation transactions in Europe

We are investigating an issue regarding Visa authorisation transactions in Europe region. Fidel stopped receiving authorisations transactions from Visa today at 10am. Visa is aware of the issue and is investigating the cause. Further updates expected shortly. Please contact us at [email protected] if you have any questions.

over 1 year ago Official incident report

Resolved Visa Clearing Transaction Processing Delay

We are currently experiencing a delay on Visa daily clearing transaction processing. Last received Visa transaction is dated 31st of July. We are working closely with Visa to resume the 48h clearing cycle in the next few days.

over 1 year ago Official incident report

Resolved Clearing Transactions Processing Delay

We are currently experiencing a delay on Visa and Mastercard daily clearing transaction processing. Last received Visa transaction is dated 3rd of July and last received Mastercard transaction is dated 5th of July. We are working closely with both schemes to resume the 48h clearing cycle in the next few days.

over 1 year ago Official incident report

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