Is Fidel Down?

Fidel status is operational

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Latest Fidel Official Outages

We continuously monitor the official Fidel status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Fidel outages.

0 Outages in the last 7 days
0 Outages in the last 30 days
122 Days since last incident

Minor Resolved · 4 months ago · lasted about 19 hours

Virtual Card Failures

Please note that Fidel API's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.

Minor Resolved · 5 months ago · lasted 17 days

Amex Transaction Data Delays

We are currently experiencing delays on Amex authorisation and clearing transaction data. We have escalated this to our partners at Amex and will share an update when we have a resolution.

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Minor Resolved · 5 months ago · lasted 19 minutes

Program related features unavailable

We’re currently experiencing issues with program-related features. This is impacting GET requests to the /programs/{programID} endpoint as well as visual program-level features on the Fidel API Dashboard. Both Select and Stream programs are affected. The problem has been identified and a solution is being deployed to production at this time.

Minor Resolved · 5 months ago · lasted about 20 hours

Virtual Cards Failure

Please note that Fidel's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.

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Minor Resolved · 6 months ago · lasted 2 minutes

Duplicate Visa transactions on Transaction Stream API

We have identified an issue on Transaction Stream API where duplicates of some transactions are being sent through due to a recent Visa update. Select Transactions API is not affected.

Minor Resolved · 8 months ago · lasted 29 days

Mastercard onboarding delays

Mastercard merchant onboarding is currently delayed, with no new locations synced since 18 July. Mastercard are currently processing missing data to catch up with these delays. These delays are due to higher than normal request volume during this period. We will continue to monitor the situation and share an update when they are fully caught up with data processing.

Minor Resolved · 8 months ago · lasted about 1 month

Visa EPM delays

We have received notice from Visa that a subset of Visa transactions from July 4th- July 12th weren’t stamping correctly. The root cause has already been identified and fixed by Visa, but as a result, some end point messages (EPMs) may not have been sent as expected. Visa will be resending all EPMs that qualify, based on VMID/VSID criteria, during this date range. We expect this to be complete within the next few days.

Fidel problems reported by users

User-reported problems for Fidel in the last 12 hours. It's a collection of user reports from different sources.

Fidel Components Status

Check the current status of the components

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What is Fidel?

Power your applications with real-time payment data. Build innovative card-linking applications by connecting Visa, Mastercard and Amex cards to loyalty and marketing services all in one place.

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Frequently Asked Questions

Is Fidel down right now? What is Fidel current status?
Fidel seems to be up and running. We've updated the status 2 minutes ago.
Was Fidel down today?
Fidel is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Fidel, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Fidel and need support?
Fidel outage? How can I monitor Fidel?
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