Monitor Fidel and all your business critical cloud services
Never miss when your external dependencies are down. Instant notifications when there are outages.
Fidel Outages
Resolved Major Dashboard access unavailable
We are aware of an issue preventing users from logging in to the Fidel API Dashboard. This issue is limited to Dashboard access, and all APIs remain fully operational.
Resolved Minor Visa Auth Delays
We are currently investigating delays in real time auth data from Visa. This issue is isolated to Visa, and transactions on Mastercard and Amex networks are not affected.
Resolved Minor Merchant Onboarding delays
Please note that Fidel API is currently experiencing delays with merchant onboarding validation. This delay is impacting merchant onboarding for all programs. We will notify here when onboarding is up to date.
Resolved Minor Mastercard data delays
We are continuing to monitor the Mastercard data delays. We will update this page when Mastercard is caught up and processing clearing and onboarding data in a normal timeframe.
Resolved Minor Mastercard data delays
We are investigating ongoing delays with Mastercard data affecting the following: - Missing Mastercard clearing data since November 11 - Merchant onboarding delays with no new locations synced with Mastercard since November 11 Visa and Amex transactions are not affected. We have escalated this to our partners at Mastercard and will share an update when we have a resolution.
Fidel Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
How can we help?
No more frantic searching for the source of the problem.
All of your service statuses in one place
Check the status of all your services in one place. No more going to each of the status pages and managing them individually.
Notifications of incidents in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Notifications in your favorite channel
Get instant notifications in your email, Slack, or Discord.
Keep track of scheduled maintenance
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Multiple Profiles
Create one profile for each of your teams. One Dashboard and specific Notifications settings for each team.
Only receive notifications for specific components
Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
For every team in your company
Engineering
Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.
Customer Support
Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.
Marketing
One of your competitors is down? Maybe a good time to spread the word about your service.
Start monitoring
all your essential services
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
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Step 2 Select your services
There are 1622 services to choose from, and we're adding more every week.
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Frequently Asked Questions
- Is Fidel down today?
- Fidel seems to be up and running. We've updated the status 5 minutes ago.
- I'm having issues with Fidel, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Fidel is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Fidel has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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