Is Fidel Down?
Fidel status is operational
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Latest Fidel Outages
Check the stats and details of the latest Fidel outages and issues
Minor Resolved · 7 days ago · lasted about 19 hours
Please note that Fidel API's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.
Minor Resolved · 25 days ago · lasted 17 days
We are currently experiencing delays on Amex authorisation and clearing transaction data. We have escalated this to our partners at Amex and will share an update when we have a resolution.
Minor Resolved · 25 days ago · lasted 19 minutes
Program related features unavailable
We’re currently experiencing issues with program-related features. This is impacting GET requests to the /programs/{programID} endpoint as well as visual program-level features on the Fidel API Dashboard. Both Select and Stream programs are affected. The problem has been identified and a solution is being deployed to production at this time.
Minor Resolved · about 1 month ago · lasted about 20 hours
Please note that Fidel's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.
Minor Resolved · 3 months ago · lasted 2 minutes
Duplicate Visa transactions on Transaction Stream API
We have identified an issue on Transaction Stream API where duplicates of some transactions are being sent through due to a recent Visa update. Select Transactions API is not affected.
Minor Resolved · 4 months ago · lasted 29 days
Mastercard onboarding delays
Mastercard merchant onboarding is currently delayed, with no new locations synced since 18 July. Mastercard are currently processing missing data to catch up with these delays. These delays are due to higher than normal request volume during this period. We will continue to monitor the situation and share an update when they are fully caught up with data processing.
Minor Resolved · 5 months ago · lasted about 1 month
Visa EPM delays
We have received notice from Visa that a subset of Visa transactions from July 4th- July 12th weren’t stamping correctly. The root cause has already been identified and fixed by Visa, but as a result, some end point messages (EPMs) may not have been sent as expected. Visa will be resending all EPMs that qualify, based on VMID/VSID criteria, during this date range. We expect this to be complete within the next few days.
Fidel Components
Check the current status of the components
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Frequently Asked Questions
- Is Fidel down right now? What is Fidel current status?
- Fidel seems to be up and running. We've updated the status 1 minute ago.
- Was Fidel down today?
- Fidel is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Fidel, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Fidel outage? How can I monitor Fidel?
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- Subscribe (if possible) to updates on the official status page
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