Is Fidel Down?

Fidel status is operational

IsDown is monitoring Fidel's official status page in real time.

Stats for Fidel official incidents in the last 30 days

Number of Incidents

1 outages

Since last incident

13 days

Users reports for Fidel in the last 12 hours

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Monitor and keep track of Fidel's current and past outages

Minor · 13 days ago · lasted about 2 hours

Update Card Metadata issue

We are currently facing an issue with our Update Card Metadata endpoint. Our Engineering Team is aware of the issue and is currently working to restore service back to normal.

Minor · about 2 months ago · lasted 29 days

Scheduled maintenance August 11 - August 13 for Visa clearing and refund data

Visa has advised that there is an outage scheduled for Friday, August 11th, through Sunday, August 13th, due to platform maintenance. This will create ~3 days of downtime where customers will not receive clearing or return data. Once the maintenance is complete, data held during the downtime will be processed and sent. This impacts customers with operations in the United States and Canada only. Customers with operations in the United Kingdom, Ireland, and the United Arab Emirates are not impacted by this scheduled maintenance. There is no impact to Visa card enrollments, and authorization data will continue to be sent during this outage.

Minor · 4 months ago · lasted about 2 months

Amex - latency in some auth events

We are occasionally facing delays in some auth events being received from American Express (Amex) for the Select Transactions API product. The issue is on the Amex side, and they are currently investigating to identify the root cause. It originated on May 7. Customers will still receive auth events but they will be delayed by 1 or more hours for the time being. We are working to resolve this as quickly as possible and will post updates as Amex provides them.

Minor · 10 months ago · lasted about 19 hours

Virtual Card Failures

Please note that Fidel API's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.

Minor · 10 months ago · lasted 17 days

Amex Transaction Data Delays

We are currently experiencing delays on Amex authorisation and clearing transaction data. We have escalated this to our partners at Amex and will share an update when we have a resolution.

Minor · 10 months ago · lasted 19 minutes

Program related features unavailable

We’re currently experiencing issues with program-related features. This is impacting GET requests to the /programs/{programID} endpoint as well as visual program-level features on the Fidel API Dashboard. Both Select and Stream programs are affected. The problem has been identified and a solution is being deployed to production at this time.

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Frequently Asked Questions

Is Fidel down right now? What is Fidel current status?
Fidel seems to be up and running. We've updated the status 22 minutes ago.
Was Fidel down today?
Fidel is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Fidel, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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