Is Fidel down?

Fidel current official status is Up and running

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Fidel Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Minor Mastercard data delays

We are continuing to monitor the Mastercard data delays. We will update this page when Mastercard is caught up and processing clearing and onboarding data in a normal timeframe.

about 2 months ago Official incident report

Resolved Minor Mastercard data delays

We are investigating ongoing delays with Mastercard data affecting the following: - Missing Mastercard clearing data since November 11 - Merchant onboarding delays with no new locations synced with Mastercard since November 11 Visa and Amex transactions are not affected. We have escalated this to our partners at Mastercard and will share an update when we have a resolution.

Resolved Major Temporary Outage

We are experiencing an issue with our API and dashboard related to some encryption work we've done on our side. We are investigating this issue now and will have an update soon.

Resolved Minor Visa API Elevated Error Rate

We are currently investigating an issue when communicating with Visa APIs. Visa is aware of the issue and is investigating.

Resolved Minor Mastercard Authorisation Transactions Issue

We are currently investigating an issue with Mastercard authorisation transactions. Clearing transactions are not affected and are being processed successfully. We are working with Mastercard in order to fix the issue.

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FAQ

Is Fidel down?
Fidel seems to be up and running. We're updating the status regularly.
I'm having issues with Fidel, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Fidel is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Fidel has issues.
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We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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