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Fidel Latest Stats, Incidents, and Reports
- 0
- Incidents in the last 7 days
- 0
- Incidents in the last 30 days
- Reports in the last 12 hours
Resolved Minor Mastercard data delays
We are continuing to monitor the Mastercard data delays. We will update this page when Mastercard is caught up and processing clearing and onboarding data in a normal timeframe.
Resolved Minor Mastercard data delays
We are investigating ongoing delays with Mastercard data affecting the following: - Missing Mastercard clearing data since November 11 - Merchant onboarding delays with no new locations synced with Mastercard since November 11 Visa and Amex transactions are not affected. We have escalated this to our partners at Mastercard and will share an update when we have a resolution.
Resolved Major Temporary Outage
We are experiencing an issue with our API and dashboard related to some encryption work we've done on our side. We are investigating this issue now and will have an update soon.
Resolved Minor Visa API Elevated Error Rate
We are currently investigating an issue when communicating with Visa APIs. Visa is aware of the issue and is investigating.
Resolved Minor Mastercard Authorisation Transactions Issue
We are currently investigating an issue with Mastercard authorisation transactions. Clearing transactions are not affected and are being processed successfully. We are working with Mastercard in order to fix the issue.
Why use IsDown?
No more running around to find the problem. Be the first to know!
All your services status in one place
Check the status of all your services in one place. No more going to each one of the status pages and manage it one by one.
Real-time notifications on incidents
We monitor 24/7 and will warn when something happens. No more wasting time looking for why something doesn't work.
Notifications in your favorite channel
You can easily get notifications in your email, Slack, or Discord.
Monitor scheduled maintenances
Never be caught off guard again, with unexpected maintenance from your services. Access to a feed of the next scheduled maintenances.
Notification level by service
Set up what notifications you want to get by service. You can choose to receive notifications for all the incidents, only for critical ones, or just have them in the dashboard.
Integrate with your existing workflows
Easily integrate the notifications in your processes with Zapier or Webhooks.
Weekly digest
Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.
Start monitoring
all your essential services
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
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Step 2 Select your services
There are 1442 services to choose from, and we're adding more every week.
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
FAQ
- Is Fidel down?
- Fidel seems to be up and running. We're updating the status regularly.
- I'm having issues with Fidel, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Fidel is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Fidel has issues.
- Why IsDown?
- We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- You are missing one of the services I use. Can you add it?
- Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.
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