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We continuously monitor the official Fidel status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Fidel outages.
Minor Resolved · 4 months ago · lasted about 19 hours
Please note that Fidel API's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.
Minor Resolved · 5 months ago · lasted 17 days
We are currently experiencing delays on Amex authorisation and clearing transaction data. We have escalated this to our partners at Amex and will share an update when we have a resolution.
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Minor Resolved · 5 months ago · lasted 19 minutes
Program related features unavailable
We’re currently experiencing issues with program-related features. This is impacting GET requests to the /programs/{programID} endpoint as well as visual program-level features on the Fidel API Dashboard. Both Select and Stream programs are affected. The problem has been identified and a solution is being deployed to production at this time.
Minor Resolved · 5 months ago · lasted about 20 hours
Please note that Fidel's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved.
Minor Resolved · 6 months ago · lasted 2 minutes
Duplicate Visa transactions on Transaction Stream API
We have identified an issue on Transaction Stream API where duplicates of some transactions are being sent through due to a recent Visa update. Select Transactions API is not affected.
Minor Resolved · 8 months ago · lasted 29 days
Mastercard onboarding delays
Mastercard merchant onboarding is currently delayed, with no new locations synced since 18 July. Mastercard are currently processing missing data to catch up with these delays. These delays are due to higher than normal request volume during this period. We will continue to monitor the situation and share an update when they are fully caught up with data processing.
Minor Resolved · 8 months ago · lasted about 1 month
Visa EPM delays
We have received notice from Visa that a subset of Visa transactions from July 4th- July 12th weren’t stamping correctly. The root cause has already been identified and fixed by Visa, but as a result, some end point messages (EPMs) may not have been sent as expected. Visa will be resending all EPMs that qualify, based on VMID/VSID criteria, during this date range. We expect this to be complete within the next few days.
User-reported problems for Fidel in the last 12 hours. It's a collection of user reports from different sources.
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