Outage in Files.com
Elevated email error rates
Resolved Minor
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Outage Details
Components affected
Files.com RestAPILatest Updates ( sorted recent to last )
We have resolved the issue causing elevated error rates on outbound emails sent from Files.com. This incident occurred between the times of 3:32 AM Pacific Time on March 23rd, 2024 and 8:48 AM Pacific Time on March 25th, 2024.
We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause.
Unfortunately, emails that failed to send during this incident cannot be recovered and resent. We apologize for the impact that this may have had on your operations.
If you need additional support, please do not hesitate to contact our Customer Support team by email or phone.
We are investigating elevated error rates related to outbound emails sent by Files.com. This impacts any emails, including password reset requests, email 2-FA codes, and activity notifications.
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