SFTP Service in the USA Region Service Outage

All services have been restored and are operating normally.

We have resolved a major outage of the SFTP service on Files.com in all regions. This incident did not impact other network services such as API, FTP, WebDAV, AS2, and others. The SFTP service was partially down from 10:40 p.m. PST 12/04/23 to 4:20 a.m. PST on 12/05/23. A more extensive SFTP interruption occurred from 4:20 a.m. to 6:29 a.m. with a total downtime of 129 minutes.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

We are continuing to investigate this issue.

We identified a configuration error. We have made a change that we believe has solved this configuration error. SFTP issues may be resolved for some connections.

We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience.

SFTP only: We are investigating a major outage of the SFTP service on Files.com in all regions.

This incident does not impact other network services such as API, FTP, WebDAV, AS2, and others.

If you have an urgent need to access Files.com, we recommend using FTP in lieu of SFTP.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.