Outage in Finalsite

SMS Delivery Failure (Mass Notification)

Resolved Minor
May 25, 2023 - Started 11 months ago - Lasted 4 minutes
Official incident page

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Outage Details

Our development team discovered an issue that caused a subset of SMS message to not deliver yesterday from 6 pm to 12 am EST. This issue was resolved at midnight, and any messages sent after that delivered as expected. The engineering team continues to monitor the system to ensure deliverability remains consistent. If you sent any SMS messages during the time above, you should check Message Tracking to determine if those messages were affected, and resend as appropriate. If you have any questions or need assistance, please reach out to our support team.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/25/2023 03:06PM

In working with our provider (Twilio), it was discovered that the root cause of the incident was an issue that they encountered with routing short codes. As indicated above, that was resolved by (midnight .. twilio states 11:38PM ET)

INVESTIGATING 11 months ago - at 05/25/2023 03:05PM

Our development team discovered an issue that caused a subset of SMS message to not deliver yesterday from 6 pm to 12 am EST.

This issue was resolved at midnight, and any messages sent after that delivered as expected. The engineering team continues to monitor the system to ensure deliverability remains consistent.

If you sent any SMS messages during the time above, you should check Message Tracking to determine if those messages were affected, and resend as appropriate.

If you have any questions or need assistance, please reach out to our support team.

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