CM Self-Service- Delay in launching the Cloud Apps and processing custom actions

This incident has been resolved.

We are actively working with our service provider to optimize the system and ensure smoother operations. As part of this effort, adjustments are being made to enhance processing capacity, with updates expected soon. We appreciate your patience and understanding as we work towards a resolution.

We've implemented configuration changes and scaled up our infrastructure, resulting in a significant improvement in the situation. Custom actions are currently passing, but some users may experience slowness until the backlog is fully processed. We'll closely monitor the situation and provide updates as we continue to make progress.

We have identified the potential factors contributing to the strain on our services. Our technical teams are presently investigating solutions to address this issue and implement measures to avoid future incidents.

Incident Description:
We are currently experiencing issues that may affect customers' ability to launch Cloud Apps and process custom actions in the NAM region.

Priority: P2

Restoration activity:
Our technical teams are actively involved in evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue promptly.