Outage in Flowroute

Unable to forward calls from Canadian numbers to Canadian numbers

Resolved Minor
May 12, 2023 - Started 12 months ago - Lasted 6 days
Official incident page

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Outage Details

We have identified an issue where if a Canadian DID is forwarded to another Canadian DID through Manage both sides are getting dead air. This is an issue with the terminating carrier. To work around this please use SIP Registration, SIP URI, or Host-based routing for your inbound calls on Canadian DIDs.
Components affected
Flowroute Inbound Voice
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/17/2023 03:15PM

This incident has been resolved.

MONITORING 12 months ago - at 05/16/2023 09:33PM

A fix has been implemented and we are monitoring results.

IDENTIFIED 12 months ago - at 05/12/2023 02:43AM

We have identified an issue where if a Canadian DID is forwarded to another Canadian DID through Manage both sides are getting dead air. This is an issue with the terminating carrier. To work around this please use SIP Registration, SIP URI, or Host-based routing for your inbound calls on Canadian DIDs.

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