Outage in Forte

BillPay - Search Performance Degraded

Resolved Minor
September 06, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing delays in search performance on both the web and IVR through BillPay.
Components affected
Forte BillPayIt
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 09/06/2022 07:24PM

We are still seeing latency on the BillPay platform. Most users are able to successfully search, but some are encountering issues. Continuing to investigate.

INVESTIGATING over 1 year ago - at 09/06/2022 04:16PM

We are experiencing delays in search performance on both the web and IVR through BillPay.

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