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Resolved Minor Possible ACH Funding Delay
We have identified that some of our merchants may have delayed funding due to isolated impact to select ODFIs. Today's funding is not impacted and the funding delay is related to transactions that originated today. Those impacted may have a 1 business day delay of funding. We sincerely appreciate your business and apologize for any inconvenience that this issue may cause. We are committed to providing you the highest of quality and reliability and continually strive to improve the service that we provide to you, our valued customer. For additional information please contact our Customer Support team at [email protected]
Resolved Minor Virtual Terminal - Viewing Transactions Error
We are investigating an incident with users receiving an error when trying to view transaction data within the Virtual Terminal. We will update this status as more information is available. You may contact our Customer Service team at [email protected] if you have any further questions.
This morning, we began experiencing an increase in transaction timeouts that occurred on our platform impacting our Forte verification service. This incident did not impact all merchants with our Forte Verification services enabled. We have identified the issue impacting service with our vendor and will continue to monitor it. We apologize for any inconvenience that this may have caused. You may contact our Customer Service team at [email protected] if you have any further questions.
Resolved Minor Phone System - Degraded Performance
Our phone system is currently experiencing degraded performance. We are investigating this incident and will provide an update on the status as soon as it is available. If you have a Customer Service related request, you can email [email protected] We apologize for any inconvenience this may cause.
Resolved Minor Vantiv CC Settlement
We are currently investigating an issue related to the Vantiv credit card settlement. We will update as more information becomes available.
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