REST API Service Errors

This incident has been resolved. We are continuing to monitor for any issues and will address them as needed. If you have any additional questions or are still experiencing issues, please reach out to our Support Teams at customerservice@forte.net and someone will be happy to assist. We appreciate your business and sincerely apologize for any inconvenience that this incident may have caused.

The team deployed a fix this morning and are currently monitoring traffic. Will continue to update this incident as we know more. Thanks for your patience.

The team has continued to investigate this incident and confirmed it is still ongoing. We are still working to identify the root cause and will provide the next update in an hour.

The team is still investigating to determine the root cause. We will continue to provide updates on a regular basis.

Due to transaction processing issues after the deployment, we have rolled back the changes and are seeing the GET errors once again. We will resume our investigation and continue to provide updates as we have them.

Fix has been deployed to production. We are monitoring for errors and will continue to update this incident as we know more.

The team has identified a fix and are releasing it to production in the next few minutes. Will provide the next update in 45 minutes.

No new updates. Team is still investigating. Next update in 1 hour.

The team is still working to determine the issue. Next update in 45 minutes.

Investigation is still ongoing. Next update in 45 minutes.

The team is still investigating this issue to determine the root cause. Initial GET requests are still failing, although subsequent ones return successfully. Next update in 45 minutes.

We are still investigating this issue. Next update in 30 minutes.

We are continuing to investigate this issue. Although the initial retrieval request is failing, it does appear that subsequent calls are functioning properly. Next update in 30 minutes.

We are currently investigating an issue with REST API where some GET requests are failing as of this morning. Transactions are still processing as normal, but responses are not returning. We are looking into the issue and will provide an update in the next 30 minutes.