Outage in Frame.io

API Connectivity

Resolved Major
September 19, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing an api connectivity issue that is preventing users from logging in. We’re investigating at highest priority

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 08:42PM

Frame.io’s recent outage due to a data connectivity issue has been fully resolved. Users can now log in without any issues, and any previous delays in asset processing have been addressed.

MONITORING about 2 years ago - at 09/19/2023 06:35PM

We have fixed the data connectivity issue that was causing the outage. Users should now be able to login and use the Frame.io app. The team will continue monitoring to ensure the fix continues to be stable.

INVESTIGATING about 2 years ago - at 09/19/2023 06:25PM

The team is continuing to investigate the connectivity issues. Some users may now be able to log in, but we are still working to fully mitigate the incident

INVESTIGATING about 2 years ago - at 09/19/2023 05:46PM

We are experiencing an api connectivity issue that is preventing users from logging in. We’re investigating at highest priority

Latest Frame.io outages

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