Outage in FrankieOne

Elevated API Errors for International KYB Service

Resolved Major
March 05, 2024 - Started about 2 months ago - Lasted about 17 hours
Official incident page

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Outage Details

We're experiencing an elevated level of API errors from one of our KYB Services and are currently looking into the issue. Start Time: 05 March 2024, Tuesday, 8:29AM AEDT
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/05/2024 06:15PM

We can confirm all endpoints have been tested and are operational on the production API Service.

IDENTIFIED about 2 months ago - at 03/05/2024 01:35AM

The cause of the unplanned disruptions have been identified and KYB service is now undergoing maintenance.

Start Time: 05 March 2024, Tuesday, 8:29AM AEDT
Status: Ongoing

INVESTIGATING about 2 months ago - at 03/05/2024 01:32AM

We're experiencing an elevated level of API errors from one of our KYB Services and are currently looking into the issue.

Start Time: 05 March 2024, Tuesday, 8:29AM AEDT

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