Outage in FrankieOne
Elevated API Errors - AU Primary & Secondary ID Documents
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Our Third Party Data Provider has notified us that a fix has been implemented and support teams have confirmed services are restored and are currently monitoring performance closely for the next 30 minutes.
The fix for the identified issue is still being worked on by the 3rd party provider and they are working to restore services as quickly as possible.
The cause of the issue has been identified by the third party provider and they are working to restore services as quickly as possible.
We have identified an issue with one of the Third Party Data Providers connection for Australian Primary ID Documents.
Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority.
We apologise for any inconvenience this may be causing.
Start Time: 24/04/2024 - 06:20 AM AEST
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