Outage in Front

Delays in updating data in our search engine [us-west-1][no_cell]

Resolved Minor

April 25, 2022 - Started about 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Customers will not be able to search for new conversations in the last 30 minutes

Components affected

Front Search engine

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 04/25/2022 10:39PM

Conversation search is now back to normal.

IDENTIFIED about 2 years ago - at 04/25/2022 05:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 04/25/2022 04:32PM

Customers will not be able to search for new conversations in the last 30 minutes

Latest Front outages

[us-west-1][us-west-2][eu-west-1] Chat Inaccesible - 23 days ago

[eu-west-1][by_company_00004] Front inaccessible - about 2 months ago

[us-west-2][by_company_00004] Front is not responsive - about 2 months ago

Intermittent API errors - 3 months ago

Partner Incident Impacting New Facebook and Instagram Channels - 3 months ago

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