Incident in FullStory
8 months ago

Website & recording outage

Resolved Minor
The FullStory web application and recording is currently unavailable for all users. We are actively investigating the issue. We'll post updates here as soon as we have them. Apologies for the turbulence.
Updates ( sorted recent to last )
MONITORING at 11/16/2021 02:56PM

Our infrastructure provider has reported the issue is partially resolved. FullStory will monitor until our provider is fully resolved. The next update will occur at 4:00 PM EST.

MONITORING at 11/16/2021 01:43PM

FullStory recording traffic continues trending upwardly and is nearly to levels seen prior to the incident. Intermittent recording or application issues may still occur. We're now monitoring, and our next update will be made at 2:45PM EST following an update from our infrastructure provider.

IDENTIFIED at 11/16/2021 01:25PM

We've confirmed an outage having been reported by our infrastructure provider, who is now reporting partial availability. FullStory recording and application availability is stabilizing; however, intermittent issues may persist. Our next update will occur at 2:30PM EST.

INVESTIGATING at 11/16/2021 01:22PM

We've confirmed an outage having been reported by our infrastructure provider, who is now reporting partial availability. FullStory recording and application availability is stabilizing; however, intermittent issues may persist. Our next update will occur at 2:30PM EST.

INVESTIGATING at 11/16/2021 01:07PM

We are continuing to monitor a major outage. This appears to be related to our infrastructure provider and may affect other clients beyond FullStory. We believe this may impact our ability to receive traffic from the FullStory recorder (fs.js) as well as intermittent issues with the accessing the FullStory application.

INVESTIGATING at 11/16/2021 12:44PM

The FullStory web application and recording is currently unavailable for all users. We are actively investigating the issue. We'll post updates here as soon as we have them. Apologies for the turbulence.

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