Outage in Gather

Connection failures for some spaces

Resolved Major
March 28, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Users in some spaces are unable to connect on video. We're investigating. We apologize for the disruption.
Components affected
Gather US East Gather India Gather US West Gather Singapore Gather Germany
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/28/2023 06:47AM

Our ramp-up process caused 3-4 minutes of disruption for some users. Once more, we apologize for the disruption! Service should be fully restored, but we'll continue to monitor the situation a little longer just to be sure.

MONITORING about 2 years ago - at 03/28/2023 06:27AM

Our provider has resolved their incident and we're restoring spaces to their previous video backend. We'll continue to monitor the situation as that rolls out.

MONITORING about 2 years ago - at 03/28/2023 05:53AM

We've mitigated the issue by moving spaces to an alternate video backend and are monitoring the results. Users should not have to refresh to receive the fix. Please report an issue in Gather if you're still seeing issues!

INVESTIGATING about 2 years ago - at 03/28/2023 05:46AM

Users in some spaces are unable to connect on video. We're investigating. We apologize for the disruption.

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