Outage in Gather

User may be experiencing an Audio Video Outage

Resolved Major
October 15, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We've spotted that something has gone wrong with audio and connections. User may be stuck connecting to their spaces. We're currently investigating the issue, and will provide an update soon.
Components affected
Gather US East Gather US West

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/15/2024 07:35PM

This issue has now been fully resolved. Thank you for your patience as our team looked into things. If you need further assistance, please contact our Support team here: https://support.gather.town/hc/en-us/requests/new. Thank you.

MONITORING about 1 year ago - at 10/15/2024 04:53PM

This is has now been resolved. Users should be able to refresh and access Gather now.

Our engineers are currently monitoring the incident, so if you are still experiencing audio and video issues or issues joining your Gather space, please contact our Support team here: https://support.gather.town/hc/en-us/requests/new

INVESTIGATING about 1 year ago - at 10/15/2024 04:26PM

We've spotted that something has gone wrong with audio and connections. User may be stuck connecting to their spaces. We're currently investigating the issue, and will provide an update soon.

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