Outage in Gather

Audio and Video Issues in South America

Resolved Major
January 28, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We've identified an issue with audio and video connections for users in South America, and we are investigating the cause.
Components affected
Gather US East
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/28/2025 08:10PM

There was temporary networking issue with our hosting provider affecting our audio and video service in Brazil. Our metrics have returned to baseline for the last hour, so we believe this incident is fully resolved. We apologize for the inconvenience!

MONITORING about 1 month ago - at 01/28/2025 07:04PM

We believe this incident was caused by an outage from an upstream provider which has been resolved. Our metrics returned to baseline at around 1:45pm and have stayed steady since then, and we believe there is no ongoing impact. We're continuing to monitor the situation.

INVESTIGATING about 1 month ago - at 01/28/2025 06:52PM

We've identified an issue with audio and video connections for users in South America, and we are investigating the cause.

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