Outage in Geckoboard

Investigating issues with Zendesk Support integration

Resolved Minor

February 03, 2023 - Started about 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue causing delayed updates of data on our latest Zendesk support integration. We're actively working on fixing it and will keep you updated. Please feel free to get in touch if you have any questions!

Components affected

Geckoboard Web Application

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/03/2023 08:33PM

The service incident affecting the Zendesk Support Integration is now resolved. Thank you for your patience.
Please contact us at support@geckoboard.com if you experience any further issues.

MONITORING about 3 years ago - at 02/03/2023 02:09PM

A fix has been implemented and most customers should no longer be experiencing delays. Customers with large amounts of historical data could still be impacted. We'll continue to monitor the situation until it's fully resolved.

IDENTIFIED about 3 years ago - at 02/03/2023 01:16PM

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