Interaction Detail Delays: Americas (US East)

This incident has been resolved.

Backlogged events have almost completed processing. Users should see marked improvement. Next update bottom of the hour.

Rebalancing efforts are complete, backlogged events are now processing. Next update 1 hour.

Rebalancing efforts continue. Teams added additional nodes to help alleviate memory pressure. No ETTR. Next update 1 hour or as new information becomes available.

Earlier mitigation steps included adding additional capacity to the cluster. Once capacity is added, data has to rebalance across new instances before backlogged events can process. This process is still underway, no ETTR. Next update 1 hour or as information becomes available.

Teams are continuing triage to determine if additional mitigation steps needed. Backlog processing cannot begin until nodes are healthy.
Next update bottom of the hour.

Mitigation steps have been applied. Recovery will take time as backlogged events will need to complete processing. No ETR at this time. Next update top of the hour.

Teams are investigating delays in viewing real time interaction details. Next update 12:30pm ET or as status becomes available.