Outage in Genesys Cloud

Outbound Call Failures: Americas (US East) and Americas (US West)

Resolved Major
June 23, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Some customers have reported issues with outbound call failures. Performing a save on trunks and routes will resolve the issue for most orgs who experience impact. For any orgs where a save did not restore, teams are taking steps to mitigate. Next update 15 minutes.
Components affected
Genesys Cloud Americas (US East) Genesys Cloud Americas (US West)
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/23/2023 06:15PM

This incident has been resolved.

MONITORING 11 months ago - at 06/23/2023 05:23PM

Fix actions have been implemented and most orgs are now restored. Audit in progress to check for any remaining orgs requiring mitigation. Monitoring for stability.

IDENTIFIED 11 months ago - at 06/23/2023 05:07PM

Affected orgs are starting to restore. Dev is wrapping up mitigation. Next update bottom of the hour.

IDENTIFIED 11 months ago - at 06/23/2023 05:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 06/23/2023 04:49PM

Some customers have reported issues with outbound call failures. Performing a save on trunks and routes will resolve the issue for most orgs who experience impact. For any orgs where a save did not restore, teams are taking steps to mitigate. Next update 15 minutes.

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