Outage in Genetec Cloud Products

eDiscovery Report generation not functionning

Resolved Minor
March 18, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Need to monitor Genetec Cloud Products outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Genetec Cloud Products, and never miss an outage again.
Start Free Trial

Outage Details

The eDiscovery report generation for cases is currently not working. The team is looking into the issue and will update as more information is found. Case Summary report generation is unaffected.
Components affected
Genetec Cloud Products US Government
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/18/2024 08:56PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/18/2024 07:06PM

A fix has been implemented and we are monitoring the results. The system may be slow as it clears up the queue.

IDENTIFIED about 2 months ago - at 03/18/2024 06:12PM

The issue has been identified, we are working on a fix as we speak.

INVESTIGATING about 2 months ago - at 03/18/2024 05:40PM

The eDiscovery report generation for cases is currently not working. The team is looking into the issue and will update as more information is found. Case Summary report generation is unaffected.

Latest Genetec Cloud Products outages

Genetec SSO Service unavailable issue - 3 days ago
AutoVu Cloudrunner Functionality Degradation - 6 days ago
Genetec Clearance functionality degradation incident - 22 days ago
Genetec Clearance proprietary file conversion incident - about 1 month ago
Cloud Storage Video Upload and Playback Functionality problem in the West Europe region - about 1 month ago

Streamline vendor monitoring with our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE