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Minor Resolved
An issue has been identified to affect the functionality for proprietary file conversion of Clearance in ProdUSGov. We have identified the source of the slowdown and are working on a fix.
Minor Resolved
The eDiscovery report generation for cases is currently not working. The team is looking into the issue and will update as more information is found. Case Summary report generation is unaffected.
Number of Incidents
1 issues
Last incident
30 days ago
IsDown offers an easy way to monitor Genetec Cloud Products with maximum flexibility
IsDown monitors US Government for major outages. A major outage is when US Government experiences a critical issue that severely affects one or more services/regions. When Genetec Cloud Products marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Genetec Cloud Products status page for minor outages. A minor outage is when US Government experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Genetec Cloud Products status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Genetec Cloud Products publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Genetec Cloud Products and all their 12 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Genetec Cloud Products and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Genetec Cloud Products is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Genetec Cloud Products status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Genetec Cloud Products US Government outages, issues and problems' at the top of the page.
Genetec Cloud Products US Government last outage was on March 28, 2024 with the title "Genetec Clearance proprietary file conversion incident"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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