Is Genetec Cloud Products Down?

Genetec Cloud Products status is operational

 
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Latest Genetec Cloud Products Official Outages

We continuously monitor the official Genetec Cloud Products status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Genetec Cloud Products outages.

0 Outages in the last 7 days
1 Outages in the last 30 days
16 Days since last incident

Major Resolved · 15 days ago · lasted about 2 hours

ClearID: General functionality degradation

Major issues were identified by Azure with the main Azure Service Bus used in the Production environment. No data should be lost, but some operations may fail or take longer than expected.

Minor Resolved · 2 months ago · lasted about 21 hours

Genetec Clearance email functionality degradation incident

An issue has been identified affecting email send functionality. We are actively monitoring the issue and will provide updates as the investigation evolves.

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Minor Resolved · 3 months ago · lasted about 1 hour

Genetec Clearance connectivity issue

An intermittent connectivity issue has been identified to affect specific region. We are actively monitoring the issue and will provide update within an hour.

Minor Resolved · 3 months ago · lasted 22 minutes

Certificate issue impacting the SSO provisioning relay and user directory

Hello ! We are currently investigating an issue that is impacting the SSO provisioning relay and the user directory. At this moment, requests send to both of these services might result in an error status code.

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Minor Resolved · 5 months ago · lasted about 7 hours

ClearID: Issues with Roles

ClearID leverages Microsoft Cosmos DB for some of the services like roles in ClearID. Currently the Cosmos DB instances we are using have issues. Microsoft is actively working on resolving the problem.

Minor Resolved · 6 months ago · lasted 3 minutes

Genetec Clearance search functionality degradation incident

An issue has been identified to affect the search functionality of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.

Minor Resolved · 7 months ago · lasted 3 minutes

Genetec Clearance functionality degradation incident

An ongoing Microsoft issue has been identified to affect various functionality of Clearance in multiple environment/region. We are actively monitoring the issue and will provide update within an hour.

Genetec Cloud Products problems reported by users

User-reported problems for Genetec Cloud Products in the last 12 hours. It's a collection of user reports from different sources.

Genetec Cloud Products Components Status

Check the current status of the components

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What is Genetec Cloud Products?

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Frequently Asked Questions

Is Genetec Cloud Products down right now? What is Genetec Cloud Products current status?
Genetec Cloud Products seems to be up and running. We've updated the status 1 minute ago.
Was Genetec Cloud Products down today?
Genetec Cloud Products is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Genetec Cloud Products, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Genetec Cloud Products and need support?
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