Genetec Cloud Products

Genetec Cloud Products Status

Genetec Cloud Products had 2 problems in the last month.

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Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: 1 minute ago

Last known issue: 23 days ago

Latest Incidents

Last 30 days

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Resolved Genetec SSO Service unavailable issue

Engineers are currently investigating an issue surrounding Genetec SSO login with Genetec Portal. More information will be provided as it becomes available.

Resolved Genetec Clearance functionality degradation incident

An issue has been identified to affect the search functionality of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.

Resolved Genetec ClearID connectivity issue

We are currently investigating a connectivity issue to Genetec ClearID related to an outage affecting Microsoft Azure DNS. We are actively monitoring the issue and will provide update within an hour.

about 1 month ago Official incident report

Resolved Genetec SSO Service unavailable issue

Engineers are currently investigating an issue surrounding Genetec SSO services' availability. More information will be provided as it becomes available.

about 1 month ago Official incident report

Resolved Genetec Cloud Storage connectivity issues

We are currently investigating a connectivity issue to Cloud Storage services. More details to follow.

about 1 month ago Official incident report

Resolved Genetec Clearance connectivity issue

An intermittent connectivity issue has been identified to affect specific region. We are actively monitoring the issue and will provide update within an hour.

about 1 month ago Official incident report

Resolved Genetec Clearance functionality degradation incident

An issue has been identified to affect the functionality of uploading an Evidence of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.

about 2 months ago Official incident report

Resolved Genetec Cloud Storage connectivity issues

An ongoing outage of Microsoft Azure AD is affecting connectivity to Cloud Storage Services. Microsoft has engineering teams engaged and are currently investigating. https://twitter.com/azuresupport https://status.azure.com

about 2 months ago Official incident report

Resolved Genetec ClearID Login issues for customers with Azure Active Directory

An issue reported by Microsoft causes logins to fail in ClearID because there's a problem with Microsoft Azure Active Directory.

about 2 months ago Official incident report

Resolved Genetec Clearance connectivity issue

An intermittent connectivity issue has been identified to affect specific region. We are actively monitoring the issue and will provide update within an hour.

about 2 months ago Official incident report

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