Genetec Cloud Products status

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0 incidents in the last 7 days

1 incidents in the last 30 days

Last known issue was 25 days ago

Latest Incidents

Resolved Genetec Clearance connectivity issue

An intermittent connectivity issue has been identified to affect specific region. We are actively monitoring the issue and will provide update within an hour.

Resolved Genetec ClearID functionality degradation incident

There's an issue displaying the list of access in a user profile: My Pofile -> Access in the production environment. The problem seems only UI, other functions are not affected, previously and newly granted access are not impacted by this problem. The problem is only happening in the production environment: We are currently investigating the problem with Microsoft Cosmos DB team.

about 2 months ago Official incident report

Resolved Genetec Cloud Storage functionality degradation

At 9:04 EDT our health monitoring system has detected a functionality degradation that is impacting upload to Cloud Storage. The problem is due to an infrastructure component of Azure. Microsoft's own health monitoring system also detected the issue. We will continue to monitor the situation and give you more information while investigation continues

about 2 months ago Official incident report

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