Is Genetec Cloud Products Down?

Genetec Cloud Products status is operational

IsDown is monitoring Genetec Cloud Products's official status page in real time.

Stats for Genetec Cloud Products official incidents in the last 30 days

Number of Incidents

2 outages

Since last incident

23 days

Users reports for Genetec Cloud Products in the last 12 hours

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Monitor and keep track of Genetec Cloud Products's current and past outages

Major · 23 days ago · lasted about 18 hours

Azure services recovering due to power outage - Australia East

Microsoft is currently restoring services on the affected environments but no ETA was provided yet. Last updated at 18:02 UTC on 30 August 2023

Major · 24 days ago · lasted about 2 hours

ClearID Demo: General functionality degradation

We are currently investigating this issue.

Minor · about 2 months ago · lasted about 6 hours

AutoVu Cloudrunner Functionality Degradation

An issue affecting Cloudrunner in Azure US Government Cloud has been identified, and various functionalities could be affected. If you've noticed any issues, rest assured, we are actively monitoring the issue and will provide an update within an hour.

Minor · about 2 months ago · lasted 2 days

Genetec Clearance performance degradation

A performance degradation issue has been identified in the US Government datacenter that has resulted in a slowdown when converting recordings that use the extended video format library (e.g. 3rd party video formats). The issue has been mitigated and performance will be restored as the file backlog is completed. Other videos formats, such as G64 and MP4, are unaffected.

Minor · 4 months ago · lasted 1 day

Cloud Storage playback unavailable

An outage prevent cloud storage playback, this outage can cause the local system to create an unknown camera. This unknown camera will disappear when the outage is resolved, no action is required in the system. The archiving and upload to Cloud storage are not affected.

Minor · 5 months ago · lasted about 10 hours

Genetec Clearance functionality degradation incident

An issue has been identified to affect the functionality Genetec Security Center integrations with Clearance in all regions. We are actively monitoring the issue and will provide update within an hour.

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Frequently Asked Questions

Is Genetec Cloud Products down right now? What is Genetec Cloud Products current status?
Genetec Cloud Products seems to be up and running. We've updated the status 30 minutes ago.
Was Genetec Cloud Products down today?
Genetec Cloud Products is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Genetec Cloud Products, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Genetec Cloud Products and need support?
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