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We continuously monitor the official Genetec Cloud Products status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Genetec Cloud Products outages.
Major Resolved · 15 days ago · lasted about 2 hours
ClearID: General functionality degradation
Major issues were identified by Azure with the main Azure Service Bus used in the Production environment. No data should be lost, but some operations may fail or take longer than expected.
Minor Resolved · 2 months ago · lasted about 21 hours
Genetec Clearance email functionality degradation incident
An issue has been identified affecting email send functionality. We are actively monitoring the issue and will provide updates as the investigation evolves.
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Minor Resolved · 3 months ago · lasted about 1 hour
Genetec Clearance connectivity issue
An intermittent connectivity issue has been identified to affect specific region. We are actively monitoring the issue and will provide update within an hour.
Minor Resolved · 3 months ago · lasted 22 minutes
Certificate issue impacting the SSO provisioning relay and user directory
Hello ! We are currently investigating an issue that is impacting the SSO provisioning relay and the user directory. At this moment, requests send to both of these services might result in an error status code.
Minor Resolved · 5 months ago · lasted about 7 hours
ClearID: Issues with Roles
ClearID leverages Microsoft Cosmos DB for some of the services like roles in ClearID. Currently the Cosmos DB instances we are using have issues. Microsoft is actively working on resolving the problem.
Minor Resolved · 6 months ago · lasted 3 minutes
Genetec Clearance search functionality degradation incident
An issue has been identified to affect the search functionality of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.
Minor Resolved · 7 months ago · lasted 3 minutes
Genetec Clearance functionality degradation incident
An ongoing Microsoft issue has been identified to affect various functionality of Clearance in multiple environment/region. We are actively monitoring the issue and will provide update within an hour.
User-reported problems for Genetec Cloud Products in the last 12 hours. It's a collection of user reports from different sources.
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