Outage in Georgia Tech IT
Microsoft Teams Spell Checker Issue
Resolved Minor
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Outage Details
User impact: Users may be unable to use spell check in the new Microsoft Teams.
More info: As a workaround, affected users may be able use the following steps to clear their cache:
- Close and quit the new Microsoft Teams application
- Delete the folder: %localappdata%\packages\msteams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
- Start the new Microsoft Teams application
Current status: We've confirmed that our previous discussed fix will not address the underlying problem. We're reproducing the issue in our internal testing environment while performing a live debugging session to help with identifying a resolution. We anticipate being able to provide details on a fix and resolution timeline by our next scheduled update.
Scope of impact: Some users attempting to use spell check in the new Microsoft Teams may be impacted.
Start time: Wednesday, January 10, 2024 at 1:26 PM EST
Root cause: A recent service update to improve the right click menu for spelling errors to display suggestions that would be relevant to the current language Microsoft Teams is in includes a code regression.
Next update by: Friday, February 9, 2024 at 8:00 PM EST
Components affected
Georgia Tech IT VideoConferencingLatest Updates ( sorted recent to last )
Some users may be unable to use spell checker in the new Microsoft Teams
User impact: Users may be unable to use spell check in the new Microsoft Teams.
More info: As a workaround, affected users may be able use the following steps to clear their cache:
- Close and quit the new Microsoft Teams application
- Delete the folder: %localappdata%\packages\msteams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
- Start the new Microsoft Teams application
Current status: We've confirmed that our previous discussed fix will not address the underlying problem. We're reproducing the issue in our internal testing environment while performing a live debugging session to help with identifying a resolution. We anticipate being able to provide details on a fix and resolution timeline by our next scheduled update.
Scope of impact: Some users attempting to use spell check in the new Microsoft Teams may be impacted.
Start time: Wednesday, January 10, 2024 at 1:26 PM EST
Root cause: A recent service update to improve the right click menu for spelling errors to display suggestions that would be relevant to the current language Microsoft Teams is in includes a code regression.
Next update by: Friday, February 9, 2024 at 8:00 PM EST
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