GiveGab Status

Resolved Temporary GiveGab Downtime

At 3:30pm ET, the team deployed changes that resulted in incompatibilities between third-party libraries and monitoring tools ultimately causing downtime across the GiveGab application. The Giving Days platform was not affected. At 3:45pm ET, the team deployed a change to resolve the errors in production. We are working on identifying the exact issue before re-releasing the related updates.

Resolved Issues with the

We are currently experiencing issues with our API that are causing our giving day sites and administrative dashboards to load slowly or cause users to experience error pages.

Resolved Email service provider technical difficulties

Our email service provider, Mailchimp, is currently experiencing some technical issues. This may cause emails from GiveGab to not immediately be sent out. Those emails should send once Mailchimp corrects issues on their end. We will continue to provide updates as we learn more.

Resolved GiveGab degraded performance from service providers

We're currently seeing issues with Fastly, one of our third-party service providers. This may cause users to be unable to load pages or see error messages when they are visiting the GiveGab administrative dashboard or our giving day platform.

Resolved GiveGab Degraded Performance Due to Service Provider Issues

Our Cloud Provider, Heroku, is experiencing issues that are causing intermittent issues with our platform. Some users may experience missing content on some page loads, and occasional error messages. We will continue to provide updates as we learn more.

Resolved GiveGab Degraded Performance Due to Service Provider Issues

Our Cloud Provider, Heroku, is experiencing issues that are causing intermittent issues with our platform. Some users may experience missing content on some page loads, and occasional error messages. We will continue to provide updates as we learn more.

Resolved GiveGab degraded performance from service provider

Our payment provider is seeing elevated error rates in their API that may lead to issues with users successfully completing transactions. They are currently investigating the issue.

Resolved Degraded performance with third-party payment provider

Our third-party payment provider is seeing elevated error rates and response times in the API. and working towards a resolution. Between 8:30 and 9:15 this impacted 123 donations. Since 9:15 we have not seen any donation errors. We're continuing to monitor our systems and the status of a fix.

Resolved GG Chat is currently experiencing issues

GG Chat may not load for all users on our Giving Day and Core platform. The issues are being actively investigated.

Resolved GiveGab an Giving Day platforms are currently down

Users are currently unable to access our GiveGab and Giving Day platforms. Our engineers are actively investigating the issue.