Outage in GlobalSign

Authentication errors on Atlas API endpoints

Resolved Minor

October 04, 2022 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

Further to the incident yesterday, there has been a recurrence of the problem, causing HTTP 503 errors for a small number of customers. This has been resolved, however the team are closely monitoring the platform and are performing further investigation into the cause of the index problems.

Components affected

GlobalSign Document Signing Service (DSS) GlobalSign Time Stamping GlobalSign Certificate Issuance

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 10/04/2022 01:22AM

Latest GlobalSign outages

Certificate Issuance is unstable in GCC system - 10 days ago

DSS service is partially unavailable - 2 months ago

Connectivity issues to the Atlas APIs (HVCA, DSS) - 3 months ago

GCC GUI, SSL API and Client API are down - 3 months ago

Authentication issue on DSS, HVCA and Atlas TSA - 3 months ago

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