Outage in GlobalSign
GCC Certificate Issuance Failure
Resolved Minor
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Outage Details
We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent ca_connection error. Some of the CAs were successful upon reprocessing. The team is still investigating the issue.
Components affected
GlobalSign Certificate IssuanceLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 04/02/2025 09:20AM
This incident has been resolved.
MONITORING
3 months ago - at 03/21/2025 11:08AM
The issue has been resolved, but we are continually monitoring in case of further problems. The team are planning mitigations in case of re-occurrence.
IDENTIFIED
3 months ago - at 03/21/2025 09:33AM
The team will prepare to implement a fix and schedule 60 minutes of downtime soon across the GCC and JCAN platform.
We will inform you when maintenance starts.
IDENTIFIED
3 months ago - at 03/21/2025 08:02AM
The identified issue is related to an external API integration, which is currently impacting our GCC Certificate Issuance. Our team is actively working to resolve this as quickly as possible. We appreciate your understanding and patience during this time.
INVESTIGATING
3 months ago - at 03/20/2025 01:33PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 03/20/2025 01:33PM
We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent ca_connection error. Some of the CAs were successful upon reprocessing. The team is still investigating the issue.
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