Outage in GlobalSign

Issue with DSS and HVCA API functionality

Resolved Minor
September 18, 2025 - Started about 2 months ago - Lasted about 17 hours
Official incident page

Incident Report

We experienced an issue affecting API functionality for HVCA and DSS services, potentially impacting users across multiple geographies. The problem has been resolved and services are now operating normally. The team is currently monitoring system performance to ensure continued stability. We appreciate your patience and will provide a final update once monitoring is complete.
Components affected
GlobalSign Document Signing Service (DSS)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2025 05:24AM

After extensive end-to-end monitoring, we confirm that the issue did not reoccur and all systems are stable.
This case is now considered resolved.
Thank you for your patience and understanding.

MONITORING about 2 months ago - at 09/18/2025 12:12PM

We experienced an issue affecting API functionality for HVCA and DSS services, potentially impacting users across multiple geographies. The problem has been resolved and services are now operating normally. The team is currently monitoring system performance to ensure continued stability.
We appreciate your patience and will provide a final update once monitoring is complete.

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