Outage in GlobalSign

Some customers may see incorrect usage in the Atlas portal

Minor

March 27, 2026 - Started 3 days ago
Official incident page

Incident Report

We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.

Components affected

GlobalSign User Portal

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Latest Updates ( sorted recent to last )

IDENTIFIED about 3 hours ago - at 03/30/2026 04:29PM

The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.

IDENTIFIED 3 days ago - at 03/27/2026 07:00PM

We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday.
Certificate issuance and use of the APIs themselves is not affected.

Latest GlobalSign outages

OCSP Request Errors - 14 days ago

Higher than normal error rate on Atlas APIs - about 1 month ago

Intermittent errors with Atlas HVCA /stats endpoint - about 1 month ago

Problem delivering Japan Certified timestamps - 2 months ago

Errors on HVCA /stats endpoints - 4 months ago

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