Outage in GlobalSign
Some customers may see incorrect usage in the Atlas portal
Resolved MinorIncident Report
We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday.
Certificate issuance and use of the APIs themselves is not affected.
Components affected
GlobalSign User PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 04/03/2026 01:07AM
The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.
IDENTIFIED
23 days ago - at 03/31/2026 06:06PM
The development team are still working on resolving the issue. We will continue to post updates as they become available
IDENTIFIED
24 days ago - at 03/30/2026 04:29PM
The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.
IDENTIFIED
27 days ago - at 03/27/2026 07:00PM
We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday.
Certificate issuance and use of the APIs themselves is not affected.
Latest GlobalSign outages
Brief error spike on Atlas API services - 14 days ago
OCSP Request Errors - about 1 month ago
Higher than normal error rate on Atlas APIs - about 2 months ago
Intermittent errors with Atlas HVCA /stats endpoint - 2 months ago
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