Outage in GlobalSign

Problems with usage reporting in Atlas

Resolved Minor

June 11, 2026 - Started 7 days ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve the issue ASAP.

Components affected

GlobalSign User Portal GlobalSign Document Signing Service (DSS) GlobalSign Certificate Issuance GlobalSign Time Stamping

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 06/12/2026 01:07PM

This incident has been resolved.

MONITORING 7 days ago - at 06/11/2026 10:46AM

The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.

IDENTIFIED 7 days ago - at 06/11/2026 09:23AM

Latest GlobalSign outages

Atlas Portal usage display problems affecting some customers - 2 months ago

Brief error spike on Atlas API services - 2 months ago

Some customers may see incorrect usage in the Atlas portal - 3 months ago

OCSP Request Errors - 3 months ago

Higher than normal error rate on Atlas APIs - 4 months ago

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