Outage in GlobalSign
HVCA API Integration Issues Affecting Some Customers
Resolved MinorIncident Report
Summary AI Generated
GlobalSign's HVCA API experienced an integration issue that prevented some customers from retrieving issued certificates, affecting the Certificate Issuance component for approximately 1.1 hours. The root cause was traced to a recent configuration change, which was rolled back to restore normal service. Following a monitoring period, the rollback was confirmed successful and the incident was resolved.
We are investigating an issue affecting some HVCA customer integrations. Some customers may experience issues when retrieving issued certificates. Our team is actively investigating and working to restore normal service.
We will provide further updates as more information becomes available.
Components affected
GlobalSign Certificate IssuanceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 11/05/2026 09:33PM
The rollback has been completed, and following a period of monitoring, we have confirmed that the affected HVCA services are operating normally. This incident is now resolved.
MONITORING
about 5 hours ago - at 11/05/2026 08:55PM
The rollback has been completed, and we are monitoring the service to confirm that normal operation has been restored. We will provide a further update once monitoring is complete.
IDENTIFIED
about 5 hours ago - at 11/05/2026 08:44PM
As part of our ongoing investigation, we are rolling back the recent change to restore normal service. We will continue to monitor the service and provide a further update once the rollback is complete.
IDENTIFIED
about 6 hours ago - at 11/05/2026 08:28PM
We are investigating an issue affecting some HVCA customer integrations. Some customers may experience issues when retrieving issued certificates. Our team is actively investigating and working to restore normal service.
We will provide further updates as more information becomes available.
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