Outage in GlobalSign

GCC: certificate issuance problem

Resolved Minor

October 29, 2026 - Started 8 days ago - Lasted 13 minutes
Official incident page

Incident Report

Summary AI Generated

GlobalSign's GCC platform experienced a 13-minute disruption on October 29 beginning at 08:35 UTC, during which certificate issuance was unavailable across all channels, including the GUI, SSL API, ePKI API, JCAN GUI, and JCAN API. Already-issued certificates and revocation checks remained unaffected throughout the incident. A fix was implemented and the incident was fully resolved by 09:40 UTC.

We are currently investigating an issue affecting multiple services. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Occurred at: October 29, 08:35 UTC ■Scope of impact - Certificate issuance via the GUI - Certificate issuance via the SSL API - SSL (Access to Domain Validation URL) - Certificate issuance via the ePKI API - EPKI (Access to certificate acquisition URL) - Certificate issuance via the JCAN GUI - Certificate issuance via the JCAN API [Note] There is no impact on the use of issued certificates or on revocation checks.

Components affected

GlobalSign Certificate Issuance

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 10/29/2026 09:40AM

This incident has been resolved.

MONITORING 8 days ago - at 10/29/2026 09:36AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 days ago - at 10/29/2026 09:28AM

We are currently investigating an issue affecting multiple services.
We apologize for the inconvenience and appreciate your patience while we work toward a resolution.

Occurred at: October 29, 08:35 UTC

■Scope of impact
- Certificate issuance via the GUI
- Certificate issuance via the SSL API
- SSL (Access to Domain Validation URL)
- Certificate issuance via the ePKI API
- EPKI (Access to certificate acquisition URL)
- Certificate issuance via the JCAN GUI
- Certificate issuance via the JCAN API

[Note] There is no impact on the use of issued certificates or on revocation checks.

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