Outage in GlobalSign
Intermittent unavailability of Atlas portal
Resolved MajorIncident Report
Summary AI Generated
GlobalSign's Atlas user portal experienced intermittent timeouts and errors for approximately 6 hours due to an upstream issue with a third-party SaaS provider. Backend services including certificate issuance, DSS, and TSA APIs remained fully operational throughout the incident. The provider identified and deployed a fix, which was rolled out region by region, with the incident confirmed resolved once monitoring showed no further disruptions.
We are experiencing intermittent timeouts and errors on the Atlas portal. This relates to an upstream problem at one of our SaaS providers. We are monitoring the situation and will provide updates as we get them.
The backend APIs (certificate issuance, DSS, TSA, etc) are unaffected.
Components affected
GlobalSign User PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/16/2026 02:46PM
The provider reports the issue as resolved, and we are not seeing any further interruptions in our monitoring so are considering the incident resolved as well.
MONITORING
9 days ago - at 09/16/2026 12:10PM
The provider's fix is being rolled out region by region. We have not seen any impact to the portal in the last 40 minutes, but are continuing to monitor closely until given the all-clear.
IDENTIFIED
9 days ago - at 09/16/2026 11:04AM
The provider has identified a fix and is rolling it out, we are monitoring closely and will confirm when we see fully stability returned.
IDENTIFIED
9 days ago - at 09/16/2026 09:20AM
Our provider have updated us that they are currently testing a fix for the problem and are currently monitoring. We will update once it is confirmed that the resolution has been successful.
IDENTIFIED
9 days ago - at 09/16/2026 08:48AM
We are experiencing intermittent timeouts and errors on the Atlas portal. This relates to an upstream problem at one of our SaaS providers. We are monitoring the situation and will provide updates as we get them.
The backend APIs (certificate issuance, DSS, TSA, etc) are unaffected.
Latest GlobalSign outages
Connectivity issue affecting Atlas APIs - 28 days ago
GCC service is not accessible - about 1 month ago
Problems with usage reporting in Atlas - 4 months ago
Atlas Portal usage display problems affecting some customers - 5 months ago
Brief error spike on Atlas API services - 6 months ago
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