Outage in GlobalSign

Intermittent issues with Atlas APIs (HVCA, DSS)

Resolved Minor
November 06, 2025 - Started 2 months ago - Lasted 4 days
Official incident page

Incident Report

We have recently experienced intermittent errors on the Atlas APIs. This seems to be related to connectivity issues with one of our ISPs. The platform is currently operating normally, however we are closely monitoring and are tuning the system to reduce the probability of any further problems.
Components affected
GlobalSign Document Signing Service (DSS) GlobalSign Certificate Issuance

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/10/2025 10:38AM

This incident has been resolved.

MONITORING 2 months ago - at 11/07/2025 05:48PM

Our ISP has confirmed the root cause and is implementing changes to prevent similar disruption in future. We are also changing some settings on our side to increase resilience. We will leave this incident in "Monitoring" status for the moment just to be sure, but all systems are operating as expected at the current time.

MONITORING 2 months ago - at 11/06/2025 04:18PM

We have recently experienced intermittent errors on the Atlas APIs. This seems to be related to connectivity issues with one of our ISPs. The platform is currently operating normally, however we are closely monitoring and are tuning the system to reduce the probability of any further problems.

Latest GlobalSign outages

Errors on HVCA /stats endpoints - about 1 month ago
SSL errors occur for TLS certificates issued on December 1 - about 1 month ago
Problem accessing some sections of Atlas portal - about 1 month ago
Atlas portal issue - about 1 month ago
GCC Certificate Issuance - about 2 months ago

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