Outage in GlobalSign

Issues affecting domain claims in Atlas

Resolved Minor
September 10, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue affecting domain claims in Atlas. Primarily this affects customers calling ACME to renew domain claims, however we have seen errors relating to direct calls to the API. Our team are working on a resolution.
Components affected
GlobalSign Certificate Issuance

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 05:23PM

There have been no further errors since the fix was implemented so we are marking this issue as resolved.

MONITORING about 2 months ago - at 09/10/2025 03:27PM

We have implemented a fix and are no longer seeing the errors. We are monitoring to ensure everything is stable.

INVESTIGATING about 2 months ago - at 09/10/2025 01:18PM

We are currently investigating an issue affecting domain claims in Atlas. Primarily this affects customers calling ACME to renew domain claims, however we have seen errors relating to direct calls to the API. Our team are working on a resolution.

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