Outage in GlobalSign

Atlas API outage

Resolved Major
September 27, 2023 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently affecting an outage that is affecting all Atlas API services (DSS, HVCA, TSA) and OCSP services for Atlas. We will post further updates as soon as we have identified the issue.
Components affected
GlobalSign Document Signing Service (DSS) GlobalSign Certificate Issuance GlobalSign OCSP & CRL Services GlobalSign Time Stamping
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/27/2023 09:48PM

The incident is considered resolved, and the platform is stable. We will publish an Incident Report as soon as we have it ready.

MONITORING 8 months ago - at 09/27/2023 08:46PM

All services should now be operational. We are monitoring closely as they catch up with customer requests.

IDENTIFIED 8 months ago - at 09/27/2023 08:22PM

Our engineers are on-site and are working on a resolution

IDENTIFIED 8 months ago - at 09/27/2023 07:45PM

We appear to have identified the issue. Certificates are now being queued for issuance, but we need to get engineers on-site at our data center to fully resolve the issue. We have scrambled the on-call team.

INVESTIGATING 8 months ago - at 09/27/2023 07:32PM

We are continuing to investigate the issue. Some services are unable to connect to some core databases, but these databases are operational.
Direct TSA services seem to be working. HVCA and DSS are affected.

INVESTIGATING 8 months ago - at 09/27/2023 06:59PM

We are currently affecting an outage that is affecting all Atlas API services (DSS, HVCA, TSA) and OCSP services for Atlas.
We will post further updates as soon as we have identified the issue.

Latest GlobalSign outages

Issue with Atlas portal fetching and creating account details - 5 days ago
Possible issue on DSS/HVCA - 10 days ago
We are investigating an issue affecting DSS and HVCA - 17 days ago
Possible errors from GCC - 23 days ago
Certificate Issuance is unstable in GCC system - about 1 month ago

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