Outage in GlobalSign

TLS Certificate Issuance slow in Atlas

Resolved Minor
November 02, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing slow TLS certificate issuance in Atlas. This is because of the unavailability of one of the core CT Logs which we need to submit certificates to. TLS certificates may take a longer period than usual to be issued. We are investigating why the impact is as large as it is, given the other logs are available.
Components affected
GlobalSign Certificate Issuance
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/02/2023 02:59PM

The issue has been resolved, and issuance is now being performed within usual times. The third party CT Log is still unavailable, but this is no longer affecting Atlas issuance.

INVESTIGATING over 1 year ago - at 11/02/2023 12:41PM

We are currently experiencing slow TLS certificate issuance in Atlas. This is because of the unavailability of one of the core CT Logs which we need to submit certificates to. TLS certificates may take a longer period than usual to be issued.
We are investigating why the impact is as large as it is, given the other logs are available.

Latest GlobalSign outages

GCC Certificate Issuance Failure - about 1 month ago
Issue with Atlas issuance and DSS - about 2 months ago
GCC Certificate Issuance Failure - about 2 months ago
Intermittent Atlas errors - 6 months ago

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