Outage in GlobalSign

Connectivity issues to the Atlas APIs (HVCA, DSS)

Resolved Major
January 30, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating issues which are causing some customers to get TLS errors when connecting to the HVCA and DSS APIs. We will post more as investigations continue.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2024 12:51PM

We have had no further issues following implementation of the fix. Root Cause Analysis is continuing and we will post an Incident Report when this is complete.

MONITORING 3 months ago - at 01/30/2024 11:44AM

A fix has been implemented and we are monitoring to make sure no further errors are being reported. The root cause is still under investigation.

INVESTIGATING 3 months ago - at 01/30/2024 11:18AM

We are currently investigating issues which are causing some customers to get TLS errors when connecting to the HVCA and DSS APIs. We will post more as investigations continue.

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