Never miss when your external dependencies are down. Instant notifications when there are outages.
Resolved Minor Issue at one of our CDNs
One of our CDN partners is experiencing a network issue, detected our end at about 6:39 UTC. This may have resulted in customers receiving errors on the website and on OCSP/CRL services. As of 07:04 UTC, we have stopped directing traffic to the affected CDN. We are monitoring availability, and will re-enable once it it considered stable.
Resolved Minor Errors on Atlas web portal
We have identified an issuer affecting the Atlas user portal (https://atlas.globalsign.com). Users may see "500 - Server Error" displayed on some pages. The Development team are investigating the root cause and this will be resolved ASAP. The Atlas services themselves are not affected.
Resolved Minor Timeout (HTTP 504) errors from Atlas TSA services
On Tuesday 22nd February between about 14:50 and 17:00 UTC we experienced an issue where a percentage of timestamp requests returned an HTTP 504 (timeout) response. The problem has been resolved, but we are continuing to closely monitor the service as we work to identify the root cause.
Resolved Minor ISP connectivity issue affecting GCC
One of our ISPs in Japan is experiencing latency issues which are affecting connectivity from some locations. Customers in Singapore and India may experience high latency or timeouts when connecting to GCC. Certificate issuance may take longer than usual in some cases. GlobalSign's Infrastructure team have rerouted traffic between our Japan and Singapore data centres to reduce any delays in issuance, and are communicating directly with the affected ISP, to ensure the issue can be fully resolved for customers in India and Singapore.
Resolved Minor CIT Outage
We are aware that CIT is currently experiencing an outage. The AWS server that hosts CIT had a network issue, resulting in the system sending packages of false scan emails and showing blank dashboards upon login. Our infrastructure team is working with the vendor Remme to resolve. We hope the system will be back online by tomorrow.
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