Outage in GoCardless

Webhooks being dispatched with invalid metadata

Resolved Minor
October 04, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We've had reports of issues with GoCardless webhooks. Our engineers are investigating and we'll provide updates here.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 10/04/2023 05:12PM

Between 13:53UTC and 15:33UTC we sent a small number of malformed webhooks to "app" integrators.

These webhooks contained events missing "organisation" in the "links" field.

These events had previously been delivered to integrators in webhooks with "organisation" correctly set.

IDENTIFIED 8 months ago - at 10/04/2023 04:22PM

We've spotted that something has gone wrong.

We're currently investigating the issue, and will provide an update to affected integrators soon.

INVESTIGATING 8 months ago - at 10/04/2023 03:55PM

We've had reports of issues with GoCardless webhooks.

Our engineers are investigating and we'll provide updates here.

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