Outage in GoToConnect
GoTo Connect - Issues loading Contact Center Agent experience.
Resolved MajorIncident Report
We are actively investigating reports that GoToConnect customers maybe experiencing issues when trying to access Contact Center
Agent experience. Additionally, user may also be unable to load the app or get an error.
Our engineers are working to identify the issue and will provide another update shortly.
Need to monitor GoToConnect outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 05/23/2023 04:11PM
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
almost 3 years ago - at 05/23/2023 03:50PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
IDENTIFIED
almost 3 years ago - at 05/23/2023 03:49PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
almost 3 years ago - at 05/23/2023 03:32PM
We can confirm that this will also impact users with call reports. Our engineers continue to investigate this.
INVESTIGATING
almost 3 years ago - at 05/23/2023 03:10PM
We are actively investigating reports that GoToConnect customers maybe experiencing issues when trying to access Contact Center
Agent experience. Additionally, user may also be unable to load the app or get an error.
Our engineers are working to identify the issue and will provide another update shortly.
Latest GoToConnect outages
GoTo Connect - Call audio quality - 7 days ago
GoTo Contact Center – Call queue distribution issues - about 1 month ago
Other - database replication lag to remote regions - 2 months ago
Pro and Central - Outlook and Microsoft 365 - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
