Outage in GoToConnect

Issues establishing calls

Resolved Major
February 06, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where a subset of our customers are unable to make or receive calls. Our engineers are working on the issue. Another update will be sent shortly.
Components affected
GoToConnect PSTN Routing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2024 08:45PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 3 months ago - at 02/06/2024 08:15PM

Our engineers have corrected the issue that appeared for some Contact Center customers and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 3 months ago - at 02/06/2024 07:47PM

The team is investigating potential side effects of this incident to a subset of Contact Center customers.

MONITORING 3 months ago - at 02/06/2024 07:34PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 02/06/2024 07:18PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

INVESTIGATING 3 months ago - at 02/06/2024 07:01PM

We are currently investigating an issue where a subset of our customers are unable to make or receive calls. Our engineers are working on the issue.

Another update will be sent shortly.

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